Below are answers to the most frequently asked questions of our clients. If you don't find your question in the list, just contact our specialist and get a comprehensive answer and professional assistance.

How is a virtual server created?

Unlike a dedicated server, which completely occupies a separate physical machine, a virtual server is hosted on a specific part of it. Thus, a single machine can host several servers. However, special software (we use KVM technology built into Linux) allows you to fully emulate the operation of your server as a dedicated server. At the same time, we guarantee that there will be no "overlaps" with neighboring servers.

Is it possible to test services?

Unfortunately, the test mode service is currently disabled. However, if you want to change the tariff, you can do it at any time. We also recommend you to consult with our specialist, who will choose the optimal tariff for your project.

How to transfer a project from another hosting?

We'll do it for you for free - just email tech support.

Should we be afraid of hacking attacks by internet fraudsters?

Unfortunately, no hosting service in the world is immune to the dangers of hackers. However, there are different levels of protection against attacks: some are more protected, some less. Our data centers are among the most secure in Europe, so you don't have to worry about problems with possible intruders.

Can I get a refund for services?

Only if we have given you services that are not what you asked for. But we do not believe this can happen.

How do I pay for services?

As you like. We work with different currencies and payment systems. You should only pay attention to the commission of the payment system and the currency conversion rate.

How do I learn how to manage a server?

It's easy - thanks to the convenient control panels we provide. Please note that the Vesta panel is provided to you as a gift on all tariffs. For questions related to management and administration, you can contact our specialist at any time of day or night.

Is it possible to order a domain?

No, we do not provide domain submission services. Please contact a specialized company with this question. Our expert can advise you on the best options.